htnyc web store FAQ section

Generally orders ship within 1-3 business days from the time you place them. Occasionally we experience very heavy order volume (Usually during the Holiday Season) which may add an extra day to the processing time. (Business Days do not include Weekends or Holidays. We spend these days with our family and the shipping providers are also closed

No. This website does not offer pick-up services.

We often find our definition of "Really Big" and the customer's definition to be different. In general, we offer additional discounts for purchases of $1000 or more. However, if you believe your order deserves special pricing consideration, please use the "Sales Mrg" personal eMail Address, as revealed in the Contact Us area of this website.

There may be an occasional delay in getting your order out to you, which if more than a day or two you will be notified via eMail. But, for the most part we DO NOT offer a back order service. In the unlikely event an item is not in stock, we will absolutely REFUND any and every amount due you WIHOUT you having to make the request.

Our warehouses use a 3rd party freight forwarder to handle shipments going to destinations outside of the USA. International S/H costs are calculated accordingly to ACTUAL Cost PLUS a special handling fee of $14.95 per each INTERNATIONAL EXPRESS order. For the most part, Int'l S/H cost/ shipping handling fees are included in TOTAL cost of shipping for example: when shipping out of our Tampa, FL warehouse the special Hndl fee is $14.95; compared to $19.95 when shipping Int'l from our Long Is, NY warehouse.

The warranty for each item is listed in it's description. Initial Satisfaction: Items are guaranteed to arrive in good condition and free from defect. Recipient will have 10 Days from date of delivery to report any items not in this condition. After the 10 Day timeline, no further warranty is available for the item unless offered by the manufacturer. Beyond Site Warranty Time Shown Beyond the period of time in which we will cover the warranty, the manufacturer may also offer a warranty as stated in the item description.. In order to be eligible, please make sure to follow the instructions provided with the product. Normally you will need a copy of your receipt as well as the warranty card or UPC Code from the product or it's packaging.